Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way.
We are looking for a Front Office Supervisor to join our Rooms Division Team at our Miiro Vienna hotels.
What we want you to do….
- Supervise and support the front desk team, ensuring smooth daily operations and exceptional guest service
- Assist in training, performance reviews, and process improvements
- Act as a key liaison between guests, Front Office Management (FOM), and the team
- Ensure compliance with operational procedures, checklists, and quality standards
- Resolve guest issues and enhance satisfaction through thoughtful service
- Contribute to occupancy and revenue goals through upselling and strategic planning
- Handle e-mails / Guest requests
- Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction
- Ensure guests are greeted upon arrival ad make time to interact effectively with guests
What we are looking for ...
- Proven experience in front office or hospitality supervision
- A detail-oriented, problem-solving mindset
- Ability to multitask and stay calm under pressure
- Fluent in German and English
What you can expect from us ...
Join us in Vienna and experience a once-in-a-lifetime opportunity to grow your career, share your passion, and help us redefine the future of travel.
- A modern, design-oriented working environment in the center of Vienna
- A supportive team culture and opportunities for professional development
- Fair pay, tips, and employee benefits (e.g., discounts, job ticket, etc.)
- Free meals for employees and work clothes
- Flexible working hours and stable shift planning
- The chance to become part of a growing, guest-oriented hotel brand
The basic salary for this position with specialist training is based on the collective agreement for employees in the hotel and hospitality industry and amounts to a sum of €2,492 gross per month (including 10 over-hours per month). If you have relevant professional experience, you are guaranteed to be paid above the minimum.
Ready to marvel with Miiro?
If you’re inspired by the idea of creating “Brilliantly Considered Stays” and want to evolve your leadership skills in a fast-paced, supportive environment, apply now! Please send us your complete résumé.
Empower yourself. Experience growth. Be part of something extraordinary.
Vienna
1070